AMENDMENTS, CANCELLATIONS & REFUNDS

​

Internet/Phone Sales of stock products

1. The Consumer Rights Directive state the Customer have 14 calendar days from the date of order, to cancel and return the goods for any reason. Cancelations must be made in writing and the Customer must cover the cost of any returns.

2. All returned items must be unopened & in good condition.

3. In the event that goods the Seller has supplied are found or are suspected to be faulty the goods will need to be returned to us at the Customer’s expense for inspection.

4. Once the goods have been dispatched any transport charges are non-refundable.

 

Made to order, Bespoke & Non-stock products

1. Once the order has been confirmed any amendments to bespoke manufactured goods must be made in writing.

2. Cancellations made prior to production may incur a cancellation surcharge of up to 10% of the overall value. (For orders below £250 ex VAT a minimum cancellation charge of £25 plus VAT applies.)

3. Once goods deemed to be bespoke have started the manufacturing process to the Customer’s specification it is no longer possible to change or cancel these goods and the Customer is responsible for the full invoice amount of the goods.

4. Goods deemed to be bespoke and not found to be faulty cannot be returned.

 

If you have any further questions regarding returns, cancellations or amendments please contact us

​